Flex Level (Company Pays)

Xola supports four different fee structures:

  1. Flex Level, Guest Pays
  2. Flex Level, Company Pays
  3. Flex Standard, Guest Pays
  4. Flex Standard, Company Pays

This article addresses frequently asked questions about Flex Level, Company Pays -- where a 3% fee is assessed on all credit card transactions and is absorbed by your Company.

Note: Your Xola account must meet certain the qualifications, to be on this fee structure. 

If you have any other questions please reach out to our Support Team at support@xola.com.


How much is the booking fee?

The typical booking fee is 3%.

What is the booking fee assessed on?

The booking fee is assessed the sub-total before taxes & fees.

This means the booking fee will decrease if apply coupons or discounts to the booking. Conversely, the booking fee will increase if you have custom line items, add-ons, etc.

Who pays the booking fee?

The booking fee is paid by your Company.

Is the booking fee assessed on all methods of payment (including cash)?

No. The booking fee is assessed only on credit card transactions. 

Does Xola keep all the booking fees?

Xola only keeps booking fees assessed on credit card transactions. In your transaction reports, you'll see these titled Partner Fees. The fee is deducted from the earnings of the company and will be seen in your reporting under the Partner Fee column. It is not shown in the purchases tab because it is not an additional fee added to the purchase, but rather a percentage deducted from the total that is reconciled via your payouts from Xola.

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How are the booking fees collected for deposits and split payments?

Booking fees are collected proportional to the partial amount paid.

For example,

  • You have a booking for $100 
  • Your guest makes a deposit or split payment of $20.
  • Xola deducted from the earnings of the company, 3% of the amount paid (ie 3% of $20.00= $.60). You can see this in the earnings report under the Partner fee.
  • When the rest of the balance is collects so will the remainder of the booking fee. 

This is how the transaction would appear in your reports.

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Will my guest see a booking fee? 

When the Booking Fee is configured to be paid by the company, only the company sees the fee; the guest will never see a fee. The fee is deducted from the earnings of the company and will be seen in your reporting under the Partner Fee column. 

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