Waitlist- Back Office

Waitlist gives you the option to configure in Checkout and/or in the Back Office. In this article we will focus on the Back Office configuration. 

If Waitlist is turned on for a given listing, you will be able to waitlist a customer from your Xola dashboard. 

To turn learn more on how to enable waitlist, click here. 

When waitlist for back office is enabled, for all events with 0 availability (future events only), you will see the Join Waitlist button. 


When the reservationist clicks on Join Waitlist button, a pop up window will ask you to gather additional information to join the waitlist


You have the option to give a flexible time range they would be able to visit.

  • If the customer opts for this they will be put on the waitlist for the time range you entered. If the spots opened on them the customer will receive the email to book.

The customer will receive an email notifying them they are on the Waitlist.

Make sure that you go to Settings>Notifications and click the box next to Join Waitlist.
If this setting is not on, a customer will not receive an email when they join a waitlist. 

To learn more about how to view Waitlisted customers in Xola, click here. 


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