Partner/Booking Fee Q&A

 

Xola Partner/Booking Fee can be a little confusing when you first sign up for Flex. In this article we are going to address some FAQs, that may help during your journey on Flex. If you have any other questions please reach out to our Support Team at support@xola.com.


 

Paid by Company vs Paid By Guest

 

Paid by Company (Partner Fee)

When the Partner Fee is configured to be paid by the company, only the company sees the fee; the guest will never see a fee. The fee is deducted from the earnings of the company and will be seen in your reporting under the Partner Fee column.

 

Paid by Guest (Booking Fee) 

When the Booking Fee is configured to be paid by the guest, only the guest sees the fee; the company never sees the exact dollar value. The fee is shown during checkout as a Booking Fee and is wholly borne by the guest. The Company will see a yellow asterisk next to any booking where the Booking Fee was paid by your guest.


 

 

Who Pays the  Partner/Booking Fee?

An account can be configured to have the fee paid by the COMPANY or GUEST. (This happens at the account level, not the listing level.) Please contact support if you need to change your configuration of the Partner/Booking fee.

 

What Does the Partner/Booking Fee Apply To?

The Partner/Booking is applied to the following:

 

 

Standard (6%)

Level (3%/3%)

Taxes and Fees

No Fee on top of this

No Fee on top of this

Add On

6% Fee Applied (CC bookings only front-end checkout)

3% Fee applied (CC bookings front-end checkout and back office)

Custom Line Item

No fee

3% Fee applied (CC bookings front checkout and back office)

Back Office Bookings

No Fee

3% Fee applied (CC bookings only)

Front-End Checkout Booking

6% Fee applied (CC bookings only)

3% Fee applied (CC bookings only)

Deposit

6% Fee applied (CC bookings only)

3% Fee applied  (CC bookings only)

Split Pay

6% Fee applied (CC bookings only)

3% Fee applied  (CC bookings only)

Invoice

No Fee

3% Fee applied (CC bookings front checkout and back office)

Gifts

6% Fee applied (CC gift purchases only)

3% Fee applied (CC gift purchases  only)

Refund (Partials)

No Fee returned

No Fee returned

Refund (Full)

Full Fee returned

Full Fee returned

 

How does the Partner/Booking Fee work with deposits?

The Partner/Booking fee is collected on the full, base amount (not deposit amount) regardless of the deposit amount.

 

How does the Partner/Booking Fee work with Split Pay?

The Partner/Booking fee is collected on the full base amount and distributed evenly or based on how your customer splits in payment. 

 

Where do I see the Partner/Booking fee?

 

Paid by Guests

The Guest will see the Booking fee at the time of purchase and on their confirmation email/receipts, reminder emails, etc.

 

The Company will see a yellow asterisk next to any booking where the Booking fee was paid by your guest. It is not shown in your reporting because this is money that is not going to your account. If we were to report on this your reports and payouts wouldn’t match and would have the potential to cause more confusion. However, we show it via the asterisk so you always know when a customer paid the fee. If the customer were to call you and say they are looking at a charge for a different amount, the asterisk is an indication of why those numbers vary.

 

Paid by Company

When the company absorbs the Partner fee, it will show up in your reporting as “Partner Fee.” It is not shown in the purchases tab because it is not an additional fee added to the purchase, but rather a percentage deducted from the total that is reconciled via your payouts from Xola.

 

Why do I see Processing fee but not Partner fee?

The processing or Credit Card fee - is paid by the company, not your guest, so it is shown in your reporting. Same way we show any taxes you configure so you can know how to remit those accordingly. This allows you to reconcile your Xola payouts with the services you’ve rendered and have those match.

 

If the guest pays the Booking fee, it goes directly to Xola so it is not shown in your reports or they would not reconcile properly. If we were to report on this your reports and payouts wouldn’t match and would have the potential to cause more confusion. However we show it via the asterisk so you always know when a guest paid the fee.

 

What are my options for showing the Partner/Booking Fee on checkout?

Paid by Company

When the company absorbs the Partner fee, it will show up in your reporting as “Partner Fee.” It is not shown in the Checkout, because it is not an additional fee added to the purchase, but rather a percentage deducted from the total that is reconciled via your payouts from Xola.

 

Paid by Guests

If the guest is paying the Booking Fee, it will show in your checkout. You have two options to show this fee.

     1. Show the Taxes and Fees as separate line items when hovered             over:

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     2. Show Taxes and Fees as one simple line item, that combines               them together: 

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* To learn more on how to configure your Booking Fee as a simple line item please look at this Help Article

 

 



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