Self-Serve Kiosk

Xola's Kiosk app is a guest-facing version of Xola that allows you to have guests sign Xola Waivers and check in for their booking. Additionally, with a BBPOS chipper - for credit card processing, the Kiosk can be used to allow walk-in guests to make their own bookings. This allows your employees to focus on other tasks and puts your guest in control by allowing them access to your availability and their bookings on a tablet or computer in your lobby.

You can purchase the appropriate hardware Click Here.

Self Service Kiosk is only available on Apple iPad


What's covered in this article:


How to set up Kiosk

Follow these steps to set up the Self-Service Kiosk:

  1. Go to the Apple App store on your iPad
  2. Search Xola Kiosk and Install the Xola Kiosk App
  3. Once installed open the App
  4. Log in to your Xola Account
    • This must be a Primary or Admin user
  5. Hit Launch Kiosk
  6. Now you will be able to see the different functions your customer can do when they see the Kiosk

Kiosk.gif

When your guests approach the Kiosk, they will be greeted with a few options. 

  • Sign Waiver
  • Check In
  • Make Booking- if you have the hardware stated above. 

If your iPad locks automatically, your guests might not be able to self serve. To avoid this issue, you can change your iPad to never lock automatically. Go to Settings  > Display & Brightness > Auto-Lock, then set a length of time to 'never'.

Sign Waiver

If your guest chooses the Sign Waiver Button they will follow these steps:

  1. Enter Email or Phone Number
  2. This will pull up your reservation(s)
  3. If they need to sign a waiver they can hit the green Sign Waiver Now button.
  4. The guest will then be presented with the Waiver to fill out and sign. 
  5. After they sign they will be given the option to sign another waiver if needed. 
  6. This will automatically link any signed waivers back to their booking and will show in your Xola Dashboard on the Roster. 

It may pull up more than one reservation if they have multiple reservations in the system.

It will only pull up reservations from that day or in the future.

Note: The Sign Waiver feature will only work with Xola Waivers. To learn more about how to set up Xola Waivers please click here

Saign_Waiver_-_Kiosk.gif

Checking In

 If your guest chooses the Check In Button they will follow these steps:

  1. Enter Email or Phone Number
  2. This will pull up your reservation(s)
  3. To Check in they will hit the Check In button
  4. The guest will be able to sign Waivers or they can click finish if they do not need sign Waivers. 
  5. If they hit Sign Waiver, the guest will then be presented with the Waiver to fill out and sign. 
  6. After they sign they will be given the option to sign another waiver if needed.

It may pull up more than one reservation if they have multiple reservations in the system.

It will only pull up reservations from that day or in the future.

Check_in.gif

Pairing Payment Hardware 

Any time that you launch the Kiosk App, you need to pair your BBPOS Chipper

  1. Power on your BBPOS device.
  2. Log into your account
  3. After logging in, click the Configure Payment Hardware button
  4. Set the POS Label if it is not already set
  5. Click the Discover Devices button
  6. Click the Connect button in line with your device
  7. Once paired, click the green Open Checkout button in line with your device. 

Hardware.gif

Making a Booking

The Kiosk allows your guest to make walkup bookings themself. 

Credit Card is the only method of payment that is accepted by Kiosk.

Required:

  • BBPOS Chipper card reader
  • Account needs to have EMV enabled (contact support)

Making a booking via the Kiosk app is similar to the web checkout experience. 

  1. From the Kiosk home screen, press the Book Now button
  2. Select an activity
  3. Select the Date and Time for the activity
  4. Select the number of guests
  5. Provide the organizer's contact information
  6. Collect payment (credit card only) to complete the booking

Once the payment is accepted, the guest can click the Sign Waiver or Finish button to complete the transaction.

 Booking.gif

 

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