How it works

If Waitlist is turned on for a given listing, customers will be presented with the option in checkout to “Join Waitlist” when they select a time slot that does not have enough open spots to accommodate the number of demographics entered in the Quantity section of the Booking Details page.

Customers can join the waitlist

In this example, the 10:00PM time slot on February 6th has been fully booked. A customer attempting to book this exact date and time would see the following at checkout:


Once they've entered all of their contact information, they will be able to Join the waitlist.

Customers who successfully join the waitlist will see this message, along with the option to continue shopping:


 They'll also receive an email notifying them they are on the Waitlist.

View Waitlisted customers in Xola

If customers have joined the waitlist for an event, you'll see this reflected on the event's roster.

From the roster, you can view the list of waitlisted customers, and choose to send an email inviting groups to book. If you choose to send an email, it will only go out to groups that can fit the number of spots available for the event. 


An email can also be sent automatically if spots open up that can accommodate a given group. More on this in How to Enable section of this article below. 

How to enable

To enable waitlist for one of your listings:

  1. navigate to Products > Listings > and select the pencil icon for your desired listing.
  2. Select Waitlist from the left side menu.
  3. Select Enable Waitlist

Automatically email waitlisted customers

If enabled, this setting will automatically send an email to waitlisted customers with a group size that could fit into their desired event.

If there are enough open spots to accommodate the size of a waitlisted group, an email will be sent to the group organizer inviting them to complete their booking.


If your Waitlist setting is:


And your event has 10 spots open up due to cancellation or due to your increasing the event capacity from the roster.

Then any waitlisted groups of 10 or less will receive the following email exactly 5 days before the event’s start time:


Checkout Message

This is the text that will display to your customers inside of checkout when they have selected a timeslot that does not have enough open spots to accommodate the number of demographics entered in the Quantity section of checkout. You can customize this text from this section. 

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