When a guest arrives for a tour, you'll want to mark them as Checked In, which will secure their spot on the roster. When a guest fails to appear for a tour or would like to reschedule, you'll want to mark them as a No-Show, which will move their booking to the Pending Action Queue if there is a balance due remaining, and free up the corresponding amount of spots for the trip. This process does not notify customers, it is simply for your own organization.
Mark a Guest as Checked In or as a No-Show
- Navigate to your Dashboard, locate the guest's trip timeslot, and click into it to arrive at the roster.
- If you want to check in a guest, click the green check box next to their name and they'll be marked as attended. If you want to mark a guest as a No-Show, click the red ban button.
- When you mark a guest as a No-Show, their booking will remain in the roster with the ban button in red. Note that customers marked as No-Shows will increase trip availability by the corresponding amount of people.
- If you click open the Pending Action Queue you'll see the No-Show booking there as well if a balance needs to be collected.