The Pending Action Queue is located at the top right of your Xola account in the form of a bell-shaped icon. There are a few kinds of bookings that end up in this queue, to remind you that you need to take action on them, as well as, communications from your customers.
Types of bookings in the Pending Action Queue:
- Pending Bookings: Maybe bookings for certain listing are on manual accept, or the trip minimum hasn't yet been met. From the Pending Action Queue, click on the booking to access the purchase, and then accept or decline the booking.
FYI: If you accept a manual accept booking, it will move out of the Pending Action Queue and exist in the Purchases tab as a regular purchase. If you decline a manual accept booking, it will move out of the Pending Action Queue and exist in the Purchases tab as a cancelled purchase. From inside the cancelled purchase you can click Rebook Customer to book the customer into another timeslot, if needed.
- No-Shows: When a customer is marked as a No-Show and has a balance due, they immediately are sent up into the Pending Action Queue. The booking will remain here until the balance has been collected, or until the customer has been booked into another experience.
- Balance Due Bookings: A booking with an open balance will remain in the Pending Action Queue until the balance has been fully collected. Click on the booking to access the purchase, and click on Collect Balance to settle up.
- Deposit Bookings: Like balance due bookings, bookings with open deposits will remain in the Pending Action Queue until the rest of the balance has been fully collected. Click on the booking to access the purchase, and click on Collect Balance to settle up.
- Invoice Bookings: Like balance due and Deposit bookings, bookings with open invoices will remain in the Pending Action Queue until the rest of the balance has been fully collected. Click on the booking to access the purchase, and click on Collect Balance to settle up.
Communications:
When a customer responds to any of the emails that are sent to them, you will receive a notification in the Pending Action Queue under communication. If you click on black arrow beside the message, it will take you the purchase and to the communications tab to see the message in full and you can respond to the email from there.