Setting Taxes & Fees

Taxes and fees are added in Settings and can be set to apply to all or a select few listings. If a customer purchases an experience that has associated taxes and fees, they will be included as a separate line item in their Payment Summary. 

What's covered in this article:

Setting up Taxes and Fees

  1. Click into the Settings tab and select Taxes & Fees from the left-hand menu.
  2. To add a tax or fee, click the green +Add button.
  3. Type in a name for this tax or fee and fill out the terms. From these options, you can decide whether the tax or fee applies per person, per booking, or to the entire booking amount and if it includes or is only applied to add-ons. Click here to learn more. 
  4. By default it will apply to all listings - To assign a tax or fee to specific listings, click the 'Select all listings' checkbox to uncheck it and select the listings you would like to apply it to.
  5. Click the green Save button.

Next, set up your tax preferences by toggling on or off the Tax promotional value. To learn more about tax preferences, click here.  

When toggled on: taxes and fees will be assessed on the promotional value of gifts and vouchers. 

When toggled off: taxes and fees will be assessed on the purchase value of gifts and vouchers. The promotional component will be treated as a discount. 

All existing bookings will not be affected when this setting is changed.


Tax and Fee Terms

  1. Per Person
  2. Per Booking
  3. Percentage


Per Person Tax or Fee

This is a fee that is charged based on the number of guests in a booking or per add on. This can be set on a Per Trip or Per Day basis.

For example, let's say you have a"National Forest Permit fee"  of $45 per person. For a booking consisting of two guests, a "National Forest Permit fee" of $90 ($45 x 2 guests) will be applied to that booking. If the Per Day option is selected, it will apply the fee on a "per person, per day" basis for listings that are more than a day long.

For example, let's say you have a "National Forest Permit fee" of $45 per person per day. For a booking consisting of two guests for a listing that is two days in duration, a "National Forest Permit fee" of $180 ($45 x 2 guests x 2 days) will be applied to that booking.


Per Booking Tax or Fee

This is a fixed fee that is charged per booking irrespective of the number of guests.

For example, let's say you have a "Raft fee" of $25 per reservation. For a booking consisting of 2 guests, a "Raft fee" of $25 will be charged for that booking. Even if you had 10 guests in that booking, the Raft fee of $25 will remain unchanged.


Percentage Tax or Fee

This is a dynamic fee that is based on the percentage of the entire reservation amount, total Demographics amount only, or total add ons amount only. Unlike the previous two fees, this fee is configured as a percentage value.

For example, let's say you have a "State tax" fee of 10% configured. For a booking of two guests on a listing that costs $100 per person, a "State tax" of $20 ($200 x 10%) will be charged for that booking. If it were three guests, the State tax would be $30.




Taxes & Fees in a Purchase

If a tax or fee has been applied to a listing in Settings, it will automatically apply when a customer checks out for that experience. If there is only one tax or fee, it will appear as it’s own line item under the Payment Summary. If there are multiple taxes and fees applied, you’ll want to hover your mouse over the Taxes & Fees item to view the breakdown.


When you issue a refund, you’ll also be see a breakdown of the amount of tax or fee returned automatically to the customer.





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