Refunding an Excess Payment

Several modifications, such as adjusting guest count, changing arrival, or switching experiences can decrease the balance on a purchase. The steps below detail details how to refund excess payment on a purchase.

Refund Excess Payment

  1. As soon as excess payment is detected, a green Refund Excess Payment button will appear in the customer purchase. 
  2. Click Refund Excess Payment.
  3. In the window that opens, the Amount field will default to the full amount of the balance. If you're collecting the full balance, simply choose the method of payment and click Return Payment. If you only want to collect a partial amount, type in the amount, choose the payment method, and then click Return Payment
  4. You’ll immediately see the balance adjust in the purchase to reflect full or partial settling.


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