Enabling Self-Service for date changes, cancellations and questionnaire edits is a great way to cut down on phone calls and get required information before trip time! When you select to Permit Questionnaire Changes, your customers have the ability to add or update information in their questionnaire that they didn't put in after initial checkout.
Self-Service: Questionnaire Changes
- Navigate into the Listing for which you'd like to enable Self-Service for the Questionnaire.
- Tick off Permit Questionnaire Changes.
- Going forward, when a customer receives a confirmation and reminder email for this listing, they will see a blue hyperlink reading "Manage this Booking".
- When they click "Manage this Booking", they'll be taken to a Self-Service page where they can Cancel Booking, Change Arrival, and / or make Questionnaire Changes.