Making a Booking in Xola

The steps below detail how to make a back office booking in Xola and accept and process payment.

Make a Booking


  1. From the Dashboard or Purchases tab, click the green Book button and choose an experience to book.
  2. Select the Experience the customer would like to book.
  3. Enter Booking Details.
    • Customer Name
    • Customer Email
    • Customer Phone (optional)
    • Number of Guests
      • Don’t see the time that you need? Select add a new timeslot to create a new one! (note: if your inventory is not available, you won’t be able to create a new timeslot)
    • Event Date & Time
  4. Select Add-On Quantity
  5. Enter payment details.
    • Do not charge card now: This will store your customer's card information but will not yet charge the customer. You can later go into the customer purchase to collect on the balance.
    • Pay Later: This allows the customer to reserve their spot without collecting any payment. You can later go into the customer purchase to collect on the balance.
  6. Apply code (optional): Click here to learn how to set up codes for discounts, deals, gifts, and resellers.
  7. Optionally choose to Add Custom Charge or Modify Taxes and Fees.
  8. Choose whether to send an Invoice, Collect a Deposit, or take Payment.
  9. If taking payment, select payment method: (CC, Cash, Check, Other, Pay Later).
    • Note: If your customer is paying by check, we recommend noting the check number in the comment section.
  10. Add a Booking Note (optional) - This will appear on the resulting booking page and on the event's roster in the Booking Notes section.
  11. Add a Comment (optional): These will appear as tags on the purchase if paying by a method other than by card. 
  12. Click Pay.
  13. After accepting payment, depending on the Post-Booking Action Preferences configured in your Settings, you will be prompted to complete the listing's questionnaire (if applicable). This step can be bypassed in the Xola App by clicking "Skip", but must be completed if the booking is made online.
  14. After completing the questionnaire (or processing payment if the listing booked does not have a questionnaire), you will be taken into the customer purchase in the Purchases tab.


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