Blackout Schedules and Restrictions

Holidays, birthdays, anniversaries, company outings...There may be a few days out of the year when you need to close down shop for the day, or certain times. To block off availability for specific dates and times, you'll want to use the Blackout Schedules selector in Global Settings.

You may also have the need to have restrictions based on the physical capacity to serve several groups of guest experiences, but you are limited by staffing constraints to check-in these groups at the same time. 

The following details how to set up these types of restrictions in Global Settings, meaning that these selected Blackout Schedules and restrictions will apply to all your listings. For details on how to set up Listing-Specific Blackout Schedules,  click here.

What's covered in this article:

Creating Blackout Schedules 

Limit reservations per Time Slot

Creating Blackout Schedules 

  1. Navigate to the Listings tab and select Global Settings
  2. In the drop-down, select Blackout and Restrictions.
  3. You can see All the Blackout Schedules you have, which are Active, and Expired 


To create a new Blackout Schedule hit the +Add schedule

  1. Weekly: Select the days of the week for which you'd like to make close off availability.
  2. Custom: Select the calendar dates for which you'd like to make close off availability. 
  3. Time Ranges: Select the time range in which the Blackout Dates will close off availability. 

Note: Events with active reservations in this blackout schedule will be retained.


Note: Days and times that have been designated as Blackout Schedules will not show any availability on your website or in the back office for your staff. 


Limit reservations per Time Slot

This feature ensures that no more than the specified number of reservations can start at the same time across all your listings. This helps limit the number of groups checking in at the same time.

  1. Navigate to the Listings tab and select Global Settings
  2. In the drop-down, select Blackout and Restrictions.
  3. Toggle on the limit the number of reservations per time slot. 
  4. Next, add the amount of reservations you will allow on one time slot. 


Note: This will override any capacity you have set.

For Example: If you have a capacity set to 10 guest for a listing, and your limit restriction is set for the time slot is 2 reservations. 

Reservation 1: 2 guest

Reservation 2: 4 guest

Your capacity is capped at 6 guest and the last 4 spots will be unavailable. 


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