Inbox / Messaging Customers

Xola tracks all communication between you and your customers and makes messaging your customers easy.  All interactions between you and a customer are stored by booking in your "inbox" tab.

If you'd like to message a customer or view your conversation history with that customer:

  1. Navigate to your "Bookings" tab.
  2. Search for and select the relevant booking
  3. Click the black "Message" button (note - this button will not be available if there is not an email address associated with the booking)
  4. This will take you to the Xola messaging center where you can enter and submit your message.

This message will be sent to your customer's email address, and replies will pass through Xola and be added to the message chain.  All messages sent to customers will be from the email address registered to your Xola account.

 

Watch the video tutorial:

 

 



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