As a Xola seller, you can designate whether a customer can redeem a gift certificate towards all your listings (all experiences) or only towards the listing for which the gift certificate was listed (listing-specific). Below we detail both options.
All Experiences Gift Code
This is the default. If you keep the box "Show additional bookings" ticked, your customers will receive an email like the one below informing them that they can use the gift certificate code towards any of your listings.
For example, Emily buys Sam a $65.33 gift certificate to the 1970s, Times Square tour. PopSpots lets Sam know in the email that he can use his gift certificate code towards the 1970s, Times Square tour, but also towards the other experiences they offer that are listed below.
Listing-Specific Gift Code
PopSpots sells Gift Certificates for each one of their five listings. If a gift recipient receives a gift certificate for a Times Square tour, they do not want that recipient to see that they can use redeem the gift code on any of the other tours.
- Navigate to Settings > Preferences.
- Untick the box "Show additional bookable listings in the Gift Certificate email sent to my customers."
- When recipients receive their Gift Certificate Email, they will only see that they've been purchased a gift certificate for that particular listing.